Thank you for shopping with us. We want you to love your purchase, and we stand behind the quality of our facial product. If for any reason you are not satisfied, please review our return policy below.
Eligibility for Returns
- Returns are accepted within 30 days of the delivery date.
- To be eligible, the product must be unused, unopened, and in its original packaging.
- For safety and hygiene reasons, we cannot accept returns of any opened or used product.
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 7 days of delivery.
- Provide your order number and a photo of the issue.
- We will send a replacement or issue a refund at no extra cost.
How to Start a Return
To initiate a return:
- Email us at [your support email] with your order number.
- Our team will provide return instructions and a return authorization (if applicable).
Refunds
- Once the returned item is received and inspected, we will process your refund.
- Refunds are issued to the original payment method within 5–7 business days.
- Original shipping charges are non-refundable, unless the return is due to an error or defect.
Exchanges
Because we only offer one product, we do not process exchanges. If eligible, you may return the item for a refund and place a new order.
Return Shipping
- Customers are responsible for return shipping costs, unless the product was damaged or incorrect upon arrival.
- We recommend using a trackable shipping service.
Questions?
Our support team is here to help. Contact us anytime at [your support email].